Last updated: 29 May 2026
At Regal Rays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when using our website and online store.
By using our website or placing an order with Regal Rays, you agree to the terms of this Privacy Policy.
- About Us
Regal Rays is an online store offering luxury chandeliers, premium lamps, and elegant lighting products for homes, hotels, restaurants, and refined interiors.
Contact details:
Regal Rays
27 Regent Street, London W1B 2EL, United Kingdom
Email: support@regal-rays.com
Phone: +44 20 7946 0821
- What Personal Information We Collect
We may collect the following personal information when you use our website, contact us, or place an order:
your name;
billing address;
delivery address;
email address;
phone number;
order details;
payment status;
customer messages and support requests;
IP address;
device and browser information;
website usage data;
cookie preferences.
We only collect information that is necessary to process orders, provide customer support, improve our website, and comply with legal obligations.
- How We Collect Your Information
We may collect personal information when you:
place an order on our website;
create an account;
contact us by email, contact form, WhatsApp, or social media;
subscribe to updates or marketing messages;
browse our website;
use the shopping cart or checkout;
interact with our Facebook page or other social media pages.
Some information is provided directly by you. Other information may be collected automatically through cookies, analytics tools, or website security tools.
- How We Use Your Information
We use your personal information to:
process and manage your orders;
arrange payment and delivery;
send order confirmations and updates;
respond to your questions and support requests;
manage returns, refunds, and complaints;
improve our website and customer experience;
protect our website from fraud, spam, and misuse;
comply with tax, accounting, and legal requirements;
send marketing messages only where permitted or where you have agreed to receive them.
We do not sell your personal information.
- Payment Information
Payments may be processed by secure third-party payment providers. Regal Rays does not store full payment card details on its website.
Your payment provider may collect and process payment information according to its own privacy and security policies.
- Delivery Information
To deliver your order, we may share the necessary information with delivery companies or logistics partners. This may include your name, delivery address, phone number, email address, and order details.
We only share the information needed to complete delivery.
- Customer Support and Communication
If you contact us by email, WhatsApp, Facebook, contact form, or another communication channel, we may keep a record of your message so that we can respond properly and manage your request.
We may also contact you about your order, delivery, payment, return, refund, or product enquiry.
- Marketing
We may send marketing emails or promotional messages only where we are allowed to do so by law or where you have given consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@regal-rays.com.
We may also use social media platforms, including Facebook, to promote Regal Rays products. These platforms may process your data according to their own privacy policies.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
keep the website working correctly;
remember items in your shopping cart;
support checkout and payment functions;
improve website performance;
understand how visitors use the website;
support security and fraud prevention;
show relevant content or advertising.
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.
You can manage cookies through your browser settings or through the cookie options shown on our website, where available.
- Analytics and Website Improvement
We may use analytics tools to understand how visitors use our website. This helps us improve page structure, product presentation, website speed, and customer experience.
Analytics data may include information such as pages visited, time spent on the website, browser type, device type, and general location based on IP address.
- WooCommerce and WordPress
Our online store may be built using WordPress and WooCommerce. These tools help us manage products, orders, payments, customer accounts, emails, and checkout functions.
Order and customer information may be stored in the website admin area so that we can process orders, provide support, and maintain accurate business records.
- Meta, Facebook, and Social Media
We may connect our store with Meta services, including Facebook, for business page management, product catalogue synchronisation, advertising, or customer communication.
If you interact with Regal Rays through Facebook or another social media platform, that platform may collect and process your information according to its own privacy policy.
- Who We Share Your Information With
We may share your information with trusted third parties when necessary, including:
payment processors;
delivery and courier companies;
website hosting providers;
email service providers;
IT and security service providers;
analytics providers;
WooCommerce, WordPress, and related store tools;
Meta or social media platforms, where connected;
professional advisers, where required;
public authorities, where legally required.
We only share information where necessary and only for legitimate business, legal, security, or service purposes.
- How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order records may be kept for accounting, tax, legal, and customer service purposes. Customer support messages may be kept for as long as needed to manage enquiries, disputes, or service history.
When personal information is no longer needed, we will delete it or anonymise it where possible.
- How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include secure website access, password protection, limited admin access, security tools, SSL encryption, and trusted third-party service providers.
However, no online system is completely secure, and we cannot guarantee absolute security.
- Your Rights
Depending on applicable law, you may have the right to:
request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information;
object to certain types of processing;
request restriction of processing;
withdraw consent where processing is based on consent;
request a copy of your personal information;
complain to a data protection authority.
To exercise your rights, please contact us at support@regal-rays.com.
- Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.
- International Data Transfers
Some service providers we use may process data outside the United Kingdom. Where this happens, we aim to work with providers that use appropriate safeguards for personal data protection.
- Third-Party Links
Our website may contain links to third-party websites, including payment providers, delivery services, Facebook, WhatsApp, Instagram, or other external platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. Please read their privacy policies before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a new “Last updated” date.
We recommend checking this page regularly to stay informed about how we protect your personal information.
- Contact Us
If you have any questions about this Privacy Policy or how your personal information is used, please contact us:
Regal Rays
27 Regent Street, London W1B 2EL, United Kingdom
Email: support@regal-rays.com
Phone: +44 20 7946 0821