Last updated: 28 May 2026
Welcome to Regal Rays. These Terms and Conditions explain how you may use our website and purchase products from our online store. By placing an order with Regal Rays, you agree to these Terms and Conditions.
Please read them carefully before using our website or buying from us.
- About Regal Rays
Regal Rays is an online store offering luxury chandeliers, premium lamps, and elegant lighting products for homes, hotels, restaurants, and refined interiors.
Contact details:
Regal Rays
27 Regent Street, London W1B 2EL, United Kingdom
Email: support@regal-rays.com
Phone: +44 20 7946 0821
- Use of Our Website
You may use our website only for lawful purposes. You must not use our website in a way that could damage the website, interrupt its operation, or affect other users.
We may update, change, or remove any part of the website at any time. We do our best to keep product information accurate and up to date, but we cannot guarantee that the website will always be free from errors or technical issues.
- Product Information
We aim to describe all chandeliers, lamps, and lighting products as accurately as possible. Product descriptions may include information about size, material, finish, colour, style, and other important details.
Please note that product colours may look slightly different depending on your screen settings, lighting conditions, and display quality. Some luxury lighting products may also have small variations in finish, glass, crystal, metalwork, or handmade decorative details.
Before placing an order, please check product dimensions carefully to make sure the item is suitable for your room, ceiling height, and installation area.
- Prices
All prices are shown in euros unless stated otherwise. Prices may change at any time without prior notice, but this will not affect orders that have already been confirmed.
The total order amount will be shown at checkout before payment is completed. This may include product price, delivery charges, taxes, or other applicable costs.
- Orders
When you place an order on our website, you are making an offer to purchase the selected product or products.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not always mean that the order has been fully accepted.
We reserve the right to refuse or cancel an order if:
the product is unavailable;
the price or product information contains an error;
payment is not completed or cannot be verified;
delivery is not available to the requested address;
the order appears suspicious, fraudulent, or incorrect.
If we cancel an order after payment has been made, we will arrange a refund using the original payment method where possible.
- Payment
Payment must be completed at checkout using one of the available payment methods on our website.
You confirm that the payment details you provide are accurate and that you are authorised to use the selected payment method.
We do not store full payment card details on our website. Payments may be processed securely by third-party payment providers.
- Delivery
We deliver products to the address provided during checkout. Please make sure your delivery details are complete and correct before placing an order.
Delivery times may vary depending on product availability, destination, courier service, and order volume. Large chandeliers and delicate lighting products may require special handling, packaging, or delivery arrangements.
We are not responsible for delivery delays caused by events outside our reasonable control, including courier delays, customs checks, transport disruption, weather conditions, or incorrect delivery information provided by the customer.
More detailed delivery information is provided in our Delivery Policy.
- Inspection on Delivery
Please inspect your order as soon as it arrives. If the packaging is visibly damaged, we recommend taking photos before opening it.
If your item arrives damaged, incomplete, or incorrect, please contact us as soon as possible at support@regal-rays.com. Include your order number, photos of the product, photos of the packaging, and a clear description of the issue.
- Returns and Refunds
Returns and refunds are handled according to our Return Policy and Refund Policy.
If you wish to return an item, please contact us before sending it back. Some products may need to be returned in their original packaging, unused, uninstalled, and in resalable condition.
Items that have been installed, used, damaged by the customer, or returned without proper packaging may not be eligible for a full refund.
Custom-made, special-order, or personalised lighting products may have different return conditions, unless they are faulty or not as described.
- Installation
Our products should be installed by a qualified electrician or professional installer. Regal Rays is not responsible for damage, injury, or product failure caused by incorrect installation, unsuitable wiring, misuse, or failure to follow installation instructions.
Before installation, please check that the product is suitable for your ceiling type, room size, electrical system, and intended use.
- Product Availability
Product availability may change. If an item becomes unavailable after you place an order, we will contact you and offer a suitable solution where possible. This may include waiting for restock, choosing an alternative product, or receiving a refund.
- Promotions and Discounts
Any promotional offers, discounts, or special prices may be subject to separate conditions. Promotions may be changed, extended, or withdrawn at any time.
Discounts cannot usually be applied to previous orders unless clearly stated.
- Intellectual Property
All content on our website, including text, images, logos, graphics, product descriptions, design elements, and branding, belongs to Regal Rays or is used with permission.
You may not copy, reproduce, distribute, or use our website content for commercial purposes without our written permission.
- Limitation of Liability
We are responsible for providing products that match their description and meet applicable consumer rights standards.
However, we are not responsible for:
losses caused by incorrect installation;
damage caused by misuse or improper handling;
minor colour differences caused by screen display settings;
delays caused by third-party couriers or events outside our control;
indirect losses that were not reasonably foreseeable.
Nothing in these Terms and Conditions excludes or limits any legal rights that cannot be excluded under applicable law.
- Privacy
We collect and process customer information only as needed to manage orders, delivery, customer support, website operation, and legal obligations.
More information about how we collect, use, and protect personal data is available in our Privacy Policy.
- Links to Other Websites
Our website may include links to third-party websites, including payment providers, social media pages, delivery services, or external tools. We are not responsible for the content, security, or privacy practices of third-party websites.
- Changes to These Terms including payment providers, social media pages, delivery services, or external tools. We are not responsible for the content, security, or
We may update these Terms and Conditions from time to time. The latest version will be published on this page with the updated date.
By continuing to use our website after changes are published, you agree to the updated Terms and Conditions.
- Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If a dispute arises, we will first try to resolve it through friendly communication. If this is not possible, the dispute may be handled according to the applicable laws and courts of England and Wales.
- Contact Us
If you have any questions about these Terms and Conditions, your order, delivery, return, or product information, please contact us:
Regal Rays
27 Regent Street, London W1B 2EL, United Kingdom
Email: support@regal-rays.com
Phone: +44 20 7946 0821